Cancellation and Refund Policy

Last updated 21 September 2026

Before you pay

Creating an account and learning on Levels 1 and 2 cost nothing. You pay only when you choose a tier.

After you pay

You can ask for a refund within 14 days of paying for a tier, counted from the time of payment (Indian Standard Time), unless you have completed a tier since that payment. You complete a tier when you earn the graduation badge for it: AI Executive for Levels 1 to 8, AI Architect for Levels 9 to 15, AI Officer for Levels 16 to 25. If you bought a higher tier, earning any of these badges inside it counts. After 14 days no refund is due, except in the cases set out below and in our Terms: a payment taken twice or for the wrong amount, an account we close because it belongs to someone under 18, and a tier we stop offering within 12 months of your payment.

Access to every level that the refunded payment opened ends when the refund is paid.

Accounts closed for inactivity

An account that has not been used for 365 days will be closed, as our Terms explain. No refund is due when that happens.

Paid twice, or charged in error

If a payment is taken twice or for the wrong amount, we refund the difference in full. Write to hello@theaiofficers.com.

You paid and your tier did not open

Write to hello@theaiofficers.com with your payment reference and we will open it by hand. If your bank shows a debit but our page says the payment did not go through, tell us the time of the attempt and we will trace it with Razorpay. Banks normally reverse such debits by themselves; how long that takes depends on your bank.

How refunds are decided and paid

We decide on a refund request within 3 working days of receiving it and tell you the outcome by email. Once approved, we start the refund within 5 working days, to the original payment method, through Razorpay. Your bank or card issuer may take further time to show it.

A refund includes the GST, provided we can still reverse that GST with the tax authorities. That is normally possible only within the same financial year. If it is not, we refund the fee and not the GST, and we tell you before we process it.

If you raise a dispute with your bank

Please write to us first. Most issues are settled faster directly. If you raise a chargeback, we will give your bank the record of your payment, your use of the Academy and this policy as it stood on the day you paid. While a dispute is open we may pause access to the tier in dispute.

Teams

Team purchases are arranged with us directly. The refund terms for a team purchase are the ones set out in writing when that purchase is agreed; if nothing different was agreed in writing, the 14-day terms above apply to each seat. Write to hello@theaiofficers.com.

How to ask

Write to hello@theaiofficers.com from the email on your account, with your payment reference. We reply within one working day.